Terms of Service | Client Portal

Last updated: 25/08/2026

The Agreement

This is a legal agreement between the person or organisation (Customer, Buyer, or you) agreeing to these Terms of Service (Terms) and Client Portal IO Ltd (Client Portal, Seller, us, or we). By accepting these Terms, making a purchase, or using any services provided by us, you represent that you are of legal age and have the authority to bind the Customer to these Terms.

Our website grants you a non-exclusive, limited licence to use the Client Portal plugin and other products sold through https://client-portal.io in accordance with these Terms.

1. Plugin Licensing

Client Portal is licensed under the GNU General Public Licence (http://www.gnu.org/licenses/gpl-3.0.txt).

2. Subscriptions and Automatic Upgrades

Client Portal is available on monthly and annual subscription plans. Your subscription gives you access to automatic product updates and our support resources for the duration of your active subscription.

You may not share or resell access to your licence key if you are on the single-site plan. For multi-site plans, you may install Client Portal on your clients’ websites, but the licence key should be managed by you as the licence holder. You may not resell Client Portal or provide it to any third party who is not your direct client or customer — for example, you may not give it to another agency or freelancer to use with their own clients.

3. Delivery

After we have successfully processed your payment, you will receive an email with the download link and licence key. This may take up to 1 hour to arrive but usually happens within minutes of placing the order. If you do not receive an email after this time, please contact us at [email protected].

4. Ownership

You may not claim intellectual or exclusive ownership rights to any of our products. All products are the property of Client Portal IO Ltd. They are provided “as is” without warranty of any kind, express or implied. We shall not be liable for any damages, including but not limited to direct, indirect, special, incidental, or consequential damages or losses that occur out of the use or inability to use our products.

5. Site Content

All site content, including imagery and documentation published on client-portal.io, is the property of Client Portal IO Ltd. Any replicated site content must be authorised in advance. Content from this site shall not be used or exploited for commercial or non-commercial purposes without our prior written consent.

6. Refund Policy

We offer a 30-day money-back guarantee from the date of your original purchase only. Refunds do not apply to subscription renewals.

If during the first 30 days of your original purchase you change your mind we will give you a full refund.

How to request a refund

To request a refund, email us at [email protected] with your licence key, transaction ID, date of purchase, and a description of the technical issue. Refund requests may take up to 14 days to process.

No refunds will be granted after 30 days from the original purchase date. Subscription renewals are non-refundable. All refunds are granted at the sole discretion of Client Portal IO Ltd.

We reserve the right to refuse refund requests from customers who have previously purchased and obtained refunds for a Client Portal licence.

We reserve the right to change or modify this refund policy at any time without prior notice.

7. Support

Client Portal IO Ltd offers WordPress plugins “as is” and with no implied meaning that they will function exactly as you would like or will be compatible with all third-party components and plugins.

Support is available to customers with an active Client Portal subscription. Your subscription gives you access to our support resources and email support for the duration of your active billing period (monthly or annual).

The licence key and support account are registered to the email address of the original purchaser. The original purchaser (licence holder) retains the rights to the licence and account even if the account or key is renewed or upgraded by another party. Only the licence holder is permitted to request support or access support resources.

Licence holders cannot distribute, freely give away, or resell their licence key. The licence key is only transferable by contacting us and requesting an official transfer to a new owner. The licence is intended to be used on the licence holder’s own website(s). Client-site usage is permitted for the multi-site licence where the licence holder maintains an ongoing relationship with the client as a consultant.

Multi-site licence holders: If you install Client Portal on a client’s website, you remain the sole point of contact for support. Your clients may not contact us directly for support requests — all support must go through you as the licence holder. You are responsible for providing first-line support to your own clients.

Licence holders are not permitted to re-post support email content or documentation on any external websites or social media. Posting screenshots of this content is also prohibited. Violation will be grounds for immediate termination of the subscription and all access to support content and product updates will be discontinued.

8. Transactional Emails

Client Portal IO Ltd may send you email notifications related to your licence and other promotions. These may include notification of licensing changes, changes to our terms, subscription renewal notices, and other emails related to your purchase. By purchasing Client Portal you agree to receive these transactional emails. We will not sell or share your information with any third party. You may unsubscribe from promotional emails at any time.

9. Account Suspension

Client Portal IO Ltd reserves the right, at any time, to modify or discontinue, temporarily or permanently, a subscription with or without notice. If an account is suspended, no refund will be granted.

10. Pricing and Billing

Pricing. We reserve the right to change pricing at any time for any reason. If changing prices that affect existing subscriptions, we will notify all affected customers in advance via email to provide an opportunity to cancel before the price change takes effect. It is your responsibility to ensure your email address is kept up to date within your Client Portal account. We reserve the right to not honour typographical errors which may cause incorrect pricing on the website.

Recurring Billing. By purchasing or renewing a Client Portal subscription and providing a valid payment method, you authorise us to charge you the subscription fee (monthly or annual, as applicable) on each billing date. The amount and next billing date will be clearly shown in the My Account section of our website. This may be cancelled by you at any time (see Cancellation below). If a payment is not successfully settled due to expiration, insufficient funds, or otherwise, and you do not update your payment method or cancel your subscription, you remain responsible for any uncollected amounts.

11. Cancellation

You may cancel your subscription at any time. After cancellation, you will continue to have access to downloads, support, and product updates until the end of your current billing period.

A cancelled subscription can be reactivated from your account dashboard, subject to current pricing at the time of reactivation.

No full or partial refund will be provided for any subscription cancelled before the end of the current billing period.

To cancel, log into your account at client-portal.io/login or email us at [email protected].

12. Privacy

All data we collect is used for internal purposes only. We will never sell your personal information to third parties. We do not share your personal information with any third parties, except those specifically contracted to fulfil the processes involved in the hosting, billing, support, metric collection, and improvement of our products. You can read the full privacy policy at client-portal.io/privacy-policy.

13. Disclaimer of Warranty

OUR PLUGIN IS GUARANTEED TO FUNCTION ON A FRESH INSTALLATION OF WORDPRESS USING THE DEFAULT WORDPRESS THEME. WE DO NOT GUARANTEE COMPATIBILITY WITH ALL THIRD-PARTY PLUGINS, THEMES, OR WEB BROWSERS. WE ARE NOT RESPONSIBLE FOR ANY PLUGIN OR THEME COMPATIBILITY CONFLICTS THAT MAY OCCUR. IT IS OUR POLICY TO SUPPORT OUR PRODUCTS AS BEST WE CAN AND WE WILL PROVIDE SUPPORT FOR THIRD-PARTY CONFLICTS AT OUR DISCRETION.

THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE SOFTWARE IS BORNE BY THE BUYER. SHOULD THE SOFTWARE PROVE DEFECTIVE IN ANY RESPECT, THE BUYER AND NOT THE SELLER OR ITS SUPPLIERS ASSUMES THE ENTIRE COST OF ANY SERVICE AND REPAIR. THIS DISCLAIMER OF WARRANTY CONSTITUTES AN ESSENTIAL PART OF THIS AGREEMENT.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL CLIENT PORTAL IO LTD OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF OR INABILITY TO USE THE SOFTWARE, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF GOODWILL, WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, OR ANY AND ALL OTHER COMMERCIAL DAMAGES OR LOSSES, EVEN IF ADVISED OF THE POSSIBILITY THEREOF, AND REGARDLESS OF THE LEGAL OR EQUITABLE THEORY UPON WHICH THE CLAIM IS BASED.

IN ANY CASE, CLIENT PORTAL IO LTD’S ENTIRE LIABILITY UNDER ANY PROVISION OF THIS AGREEMENT SHALL NOT EXCEED THE SUM OF THE FEES PAID BY THE BUYER FOR THE RELEVANT SUBSCRIPTION PERIOD, WITH THE EXCEPTION OF DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE TO THE EXTENT APPLICABLE LAW PROHIBITS THE LIMITATION OF DAMAGES IN SUCH CASES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS EXCLUSION AND LIMITATION MAY NOT BE APPLICABLE.

CLIENT PORTAL IO LTD IS NOT RESPONSIBLE FOR ANY LIABILITY ARISING OUT OF CONTENT PROVIDED BY THE BUYER OR A THIRD PARTY THAT IS ACCESSED THROUGH THE PRODUCT AND/OR ANY MATERIAL LINKED THROUGH SUCH CONTENT.

15. General

The preceding terms and conditions govern the sale of Client Portal between you the buyer and Client Portal IO Ltd. By placing an order with us you acknowledge that you have read, understood, and agree with these terms and conditions. Please notify us prior to placing an order if you disagree with any of these terms or would like to request an exemption.

We reserve the right to change or modify these terms and conditions at any time without prior notice.

Contact

If you have any questions about these Terms, please contact us at [email protected].