Frequently Asked Questions

Here are some of our most frequently asked questions. If your question is not answered here, use the form above to get in touch.

“How does the pricing model work?”

Client Portals pricing is one simple yearly fee. Both plans include unlimited portals, unlimited clients, access to our 5-star support, and all updates.

The only difference between the single site and multi site licenses are the number of websites (domains) you can use them on.

With the single site you can put Client Portal on one website, and the multi site gives you access to unlimited websites.

“Is Client Portal just for web designers?”

Absolutely not! Client Portal is used by all sorts of people. From copywriters to estate agents. Consultants to furniture shops. Client Portal is for anyone who needs to keep files and software in sync with other people.

You can even use Client Portal in other areas of your business. You could use it as lightweight courseware for something you’re teaching, or as a free resource center for your clients.

Take a look at our Client Portal inspiration gallery to see just how much you can do with one simple tool.

“How do I know if this will help me?”

Are you a freelancer or agency who works with clients, and typically uses a number of services for each project? Do you regularly get emails from clients who forgot how to login to your project management tool, can’t remember where you put their style guide, and have no idea how to get to your staging server?

If so, Client Portal was created for you.

“Are you planning any more releases?”

Yes! Client Portal is constantly evolving.

We aim to release one large update every quarter along with smaller updates every few weeks. But we never compromise on quality, usefulness, and simplicity.

Check out our roadmap to see our latest updates and what’s coming up in new versions.

“Do I have to know how to code to use this?”

Nope. If your website uses WordPress you can upload the custom plugin and update it without having to dip into code.

All of the settings are easy to change, from adding a new module to changing the colour of the template. Everything is easy to use for non-developers.

And if you do run into a problem, our support team is on-hand to help.

“Does this work with anything other than WordPress?”

No. At the moment Client Portal is only a WordPress plugin so you do need WordPress in order to use it.

We have many customers who have set up a WordPress account just to host Client Portal. If this is something you’re interested in doing but have no experience with WordPress, check out our support doc which shows you how to put WordPress on a subdomain.

“How does the multi site license work?”

If you want to give your clients an extra special deliverable, you can give them their very own portal to use and update themselves with the multisite license.

You can give Client Portal to as many clients as you like or you can use it on as many of your own websites. The only restriction with this license is that you can’t resell Client Portal, or give it to anyone who is not your client or customer. (So you can’t give it to your peers to use with their clients). Check out out terms for more information on this.

“What is your refund policy?”

You are fully protected by our 100% No-Risk Double Guarantee. If you don't like our plugin over the next 30 days, we'll happily refund 100% of your money. No questions asked.