If you’re good at your craft but lacking in giving clients a good experience working with you, you’re in the right place. When you're knee-deep in work, it can be hard to give your clients the time and attention they need.

What if you could give your clients a better experience while actually taking you less time?

In this course, I'll show you how to leverage all the benefits of automation while maintaining the high-touch, personalized service you provide for your clients.

I'm pulling back the curtain on my own process, which I've refined over the last 10+ years, both as an agency employee and a solo freelancer.


You'll learn how to:

👉 Qualify new clients and weed out the bad fits with minimal time investment

👉 Reduce time sucks like phone calls and minimise your emails (yes, really!)

👉 Make your experience memorable (and get those referrals!)

“This course has left me with so many usable ideas that I can use to better support my customers. The suggestions have been great: directly actionable and in some cases have given me a whole new insight on things I never thought about before.

— Barry Van Someren

What’s in the course

  • LESSON 1

    Why streamline?

    How streamlining your agency can save you time and give your clients a better experience.

  • LESSON 2

    Design your process

    How to design every aspect of your process from first contact to aftercare.

  • LESSON 3

    Reduce client calls

    Why clients love calls and how to reduce the time-suck while keeping your clients happy.

  • LESSON 4

    Reusable assets

    How to create reusable assets so you can spend more time on the things that matter.

  • LESSON 5

    Closing a project

    End on a high. Finish your project on a good note and get those testimonials and referrals.

About the teacher

My name is Laura Elizabeth, and I’ve been a designer for 10+ years. When I first started freelancing, my biggest struggle was dealing with clients. I loved the work but hated the social aspect (I’m your stereotypical introvert).

In time, I realized something had to change. Unless I wanted to attempt to scrape by on Upwork for the rest of my life, I was going to have to talk to clients and make working with me fun and memorable.

Get instant access to the ebook and join the free companion course

Download your free ebook to make your client experience memorable, get more referrals and save you time.

“WOW! Loved this email course and found tons of value in it. I'm definitely revisiting how I deliver projects. Mind blown!”

—Sheila Heard

Sheila Heard photo