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WPEngine disables most cookies from their hosting to implement caches to speed up websites. In Client Portal we rely on a certain cookie in the forgot password process, so you'll need some extra help from the WPEngine support. Here's a sample message you can send to them:

Hello there,

Our site runs with the Client Portal plugin and their forgot password function needs a cookie name starts with "wp-resetpass" to be working on their plugin login page, the URL is https://mysite.com/client-portal-login/.

Can you help us to set up this caching exclusion? Thanks.

One of our customers has confirmed that the forgot password is working after the cache exclusion is properly set. Please also update to version 4.9.8 if you're on an older version.