Support
Support
If you see the error message on top of your Client Portal pages in the WordPress admin area, that’s because your website is running on Nginx instead of Apache.
On Apache we use the “.htaccess” to help you lock down the private files folder so the files you upload cannot be access with their physical URLs, the ones you can see after you upload files to the the Media Library (see more details in the next section).
Because Nginx doesn’t support “.htaccess”, we cannot lock down the folder automatically for you, you MUST change your server setting to get it locked, or your files are still accessible with their physical URLs.
For most of you who don’t know how to update the Nginx config, please just relay the message (the config rule) to your hosting company or your IT person. And once they said it’s done, please double check if your private files can be accessed. You should just simply see the following screen if the folder is locked down correctly, when you try to access the physical URL.
(This is the Apache server error.)
(This is the Nginx server error.)
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