If after that, Client Portal still shows the 404 error, you’ll then need to try deactivating your theme and plugins one by one to find which one is to blame.
We’d love to help such a situation when you can make sure which one (theme or plugin) caused the issue. When you have determined which one is causing the issue, please send us a copy of that theme or plugin. If we can, we’ll update Client Portal to make them play nicely together for you!
Please contact email@example.com when you have the info ready. Please also grant us admin access so we can verify.
To set up a new user, navigate to Users -> Add New and give us a username and password to log in (you can delete this profile afterward) – just make sure it’s set to ‘Administrator’ in the role field.
We should get back to you within two days after we receive your login credentials. Please create an account to the support email, and we’ll take a look as soon as we can. Thanks!
Have a question that's not answered here?Email us