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If, when you or your client tries to log into their portal and nothing happens, it is most likely a caching issue. Here's how to fix it:

1
First, check your plugins folder for a caching plugin that may be installed. A popular one is WP Fastest Cache.
2
In that plugin, you'll need to create a rule to exclude any pages that start with "client"

The result will look something like this (the part you need is highlighted in pink):